{"id":1184,"date":"2026-03-31T02:55:38","date_gmt":"2026-03-31T00:55:38","guid":{"rendered":"https:\/\/flashtech.it\/crm-bpm\/"},"modified":"2026-07-07T23:32:28","modified_gmt":"2026-07-07T21:32:28","slug":"crm-bpm","status":"publish","type":"page","link":"https:\/\/flashtech.it\/en\/software-development\/crm-bpm\/","title":{"rendered":"Operational CRM & BPM"},"content":{"rendered":"
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FlashTech Platform<\/p>\n

Operational CRM & BPM — Processes that work, not just contacts<\/h1>\n

\n Not a traditional CRM, but a complete business process management system. From the first interaction to the invoice, every step is tracked and automated.\n <\/p>\n

Request a demo<\/a>\n <\/div>\n<\/section>\n

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Key features<\/h2>\n

A CRM designed for people who actually do the work, not just for those who sell.<\/p>\n

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\n 📈<\/span>\n <\/div>\n

Visual sales pipeline<\/h3>\n

Drag-and-drop Kanban board to manage sales opportunities. See the status of every deal at a glance.<\/p>\n<\/p><\/div>\n

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\n ⚙<\/span>\n <\/div>\n

Workflow automation<\/h3>\n

Create automated workflows with triggers, conditions and actions. Reduce manual work and human error.<\/p>\n<\/p><\/div>\n

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\n 🎫<\/span>\n <\/div>\n

Integrated internal ticketing<\/h3>\n

A ticket system for internal requests, customer support and operational tasks. Everything in one place, without scattered emails.<\/p>\n<\/p><\/div>\n

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\n 📄<\/span>\n <\/div>\n

Document management<\/h3>\n

A document archive linked to customers, projects and processes. Built-in versioning, tags and full-text search.<\/p>\n<\/p><\/div>\n

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\n 📊<\/span>\n <\/div>\n

Customisable dashboards<\/h3>\n

Build your own dashboards with drag-and-drop widgets. Every role sees the data that matters, updated in real time.<\/p>\n<\/p><\/div>\n

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\n 🔌<\/span>\n <\/div>\n

Open APIs<\/h3>\n

Documented REST APIs and webhooks to integrate the CRM with any external system. No vendor lock-in.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

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Interoperability<\/h2>\n

The Operational CRM & BPM connects to the systems you use every day.<\/p>\n

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Wildix telephony<\/h3>\n

Click-to-call, customer card popup on incoming calls, automatic call logging and recording integrated in the CRM.<\/p>\n<\/p><\/div>\n

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Email sync<\/h3>\n

Two-way synchronisation with Microsoft 365, Google Workspace and IMAP servers. Every email linked to the right contact.<\/p>\n<\/p><\/div>\n

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Electronic invoicing<\/h3>\n

Generate and send XML electronic invoices directly from the CRM. Integration with the Italian SDI exchange system and compliant digital preservation.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n

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Transform your business processes<\/h2>\n

Find out how the Operational CRM & BPM can simplify the work of every department. Request a no-obligation demo.<\/p>\n

Request a demo<\/a>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

FlashTech Platform Operational CRM & BPM — Processes that work, not just contacts Not a traditional CRM, but a complete business process management system. From […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":1214,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1184","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/pages\/1184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/comments?post=1184"}],"version-history":[{"count":5,"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/pages\/1184\/revisions"}],"predecessor-version":[{"id":1698,"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/pages\/1184\/revisions\/1698"}],"up":[{"embeddable":true,"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/pages\/1214"}],"wp:attachment":[{"href":"https:\/\/flashtech.it\/en\/wp-json\/wp\/v2\/media?parent=1184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}